Troubleshooting#

  • USB basler does not work by default after finished installation.

    When connected for the first time, if there is a problem connecting to USB Basler camera, please download pylon package and run setup_usb.sh. See installation instructions here.

  • InactiveRpcError, StatusCode.DEADLINE_EXCEEDED

    If DEADLINE_EXCEEDED errors are seen in the logs, most like the server is unreachable.

    Sample error

    2024-10-25 15:25:20,685 : ERROR : root : [edge_grpc_client.py] :send : in line : [109] : <_InactiveRpcError of RPC that terminated with:
        status = StatusCode.DEADLINE_EXCEEDED
        details = "Deadline Exceeded"
        debug_error_string = "UNKNOWN:Error received from peer  {created_time:"2024-10-25T15:25:20.684936173+00:00", grpc_status:4, grpc_message:"Deadline Exceeded"}"
>

    Please check if that particular client services is up/accessible.

    • Check if endpoints and ports are correct for both server and client(in EVAM client list).

    • Also check if the container name is added to EVAM’s no_proxy environment variable in docker compose file.

  • Disconnecting USB Camera has frames stuck

    Try re-connecting the camera and restart the EVAM container.

  • Axis RTSP camera freezes or pipeline stops

    Restart the EVAM container with the pipeline that has this rtsp source.

Known Issues#

  • High CPU utilization in i9-13900K

    Pipelines where encoding is done by supported publisher such as EVAM’s gRPC publisher, CPU consumption spikes have been observed. Especially for CPUs with readily available CPU cores for fast inferencing and encoding, e.g. i9-13000K. Learn more here.

Contact Us#

Please contact us at evam_support[at]intel[dot]com for more details or any support.